How do I return an item?
Maisha Quality Assurance Guarantee
Maisha Designs’ products are handcrafted from the finest natural elements, composite and man-made materials available while subscribing to the highest standards of excellence in craftsmanship. Most of our designs are proprietary or exclusive to Maisha Designs. Customer satisfaction is our number one priority; therefore, to ensure we always exceed your expectations, we offer the following Quality Assurance Guarantee.
Exchange and Refund Policy
Within 30 days of product purchase after the ship date stamped on your validated receipt, an item may be returned for exchange or refund with accompanying original receipt proof-of-purchase provided the item is returned in new condition. ALL exchange/ replacement requests within the 30 day time period must be accompanied by the original, date-stamped, validated receipt (Copies of receipts are not acceptable.)If an item is returned in exchange for an item(s) of greater value, the retail difference and applicable sales tax are required. No exchanges for bonus gifts.
Shipping charges are non-refundable.Exchanges for a different item are not allowed after 30 days. Cash refunds will not be given after thirty days from the date stamped on your receipt.
Shipping charges are not refundable.
Canadian Residence Send to:
2332 Whatcom Rd
P.O. Box 16012
American Residence Sent to:
P.O. Box 437
Lifetime Replacement Policy
An item may be returned for replacement due to an manufacturer’s defect, with accompanying original receipt proof-of-purchase.
A returned piece will be replaced with the same item. If the item is not available, the Customer may choose another item(s) of equal or greater value. If an item(s) of greater value is selected, the retail difference and applicable sales tax are required.
The guarantee does not cover normal wear and tear.Shipping charges is refundable.
Slight irregularities and variations in workmanship in our materiaL and inclusions are characteristic of the uniqueness and individual handcraftsmanship of the product and should not be considered defects.
1. Include payment (if any).
2. Package securely using a bubble envelope or box.
Some items on our site may appear slightly larger or smaller than actual size due to screen defaults and the utilization of certain photography techniques. Some items may be appear smaller than actual size in order to display the entire item or larger than actual size in order to clearly reveal details.